TROUBLE ACCESSING DATABASES

Every so often, we get a call from someone who is unable to get into one of our databases. Usually it has to do with the security on the computer. Take a look at your Norton or McAfee settings the next time you’re having trouble accessing a database:

CHANGING NORTON SECURITY PREFERENCES
Open Norton Internet Security or Norton Personal Firewall
Click Privacy Control then click Configure
Click the Advanced button
Click the Add Site button
Enter the url for the database, example: www.referenceusa.com, and click the OK button.
On the Global Settings tab, find “Information about visited sites” and uncheck the “Use default settings” entry. Click Permit.
Click OK on the Advanced Window, and then click OK on the Norton Internet Security Window.